FAQ
How long does it take? +
Usually a few minutes after your payment is confirmed; it may vary by pair.
Do I need identity verification? +
Some pairs require a one-time KYC verification to protect both parties.
Which USDT networks are supported? +
We support TRC20 and BEP20. Make sure to pick the correct network.
How do I track my order? +
Enter your order number in the “Track your order” box, or from the order page in your account.
What if I enter a wrong address? +
Double-check before sending; on-chain transactions cannot be reversed.
How do I contact support? +
Through the “Contact us” page or the channels published on the platform.